FAQ
ORDER
If the ordered item does not fit or does not
if you agree, you can easily return it within the exchange period of 14
days, send back to us:
The return is to be sent to the following address:
030TRADERS GmbH
- RETURN -
Große Str. 76
15344 Strausberg
Germany
Please make sure to return the items to us in the condition in which
you have received them. Items that have been washed, strongly smell of perfume or
smoke etc. smell, cannot be exchanged / returned,
since we can no longer use these items.
The
the invoice amount will be refunded to you – after checking the returned items – via
refunded for the payment method you used. If you paid in advance
if you have paid, please also provide us with your account details.
The shipping costs must be borne by the customer.
You can find more information on this topic under the right of withdrawal.
possible. Simply indicate your exchange request on the return slip.
As soon as the item you returned has arrived with us and
has been checked, we will send you your exchange request back.
SHIPPING
tracking of your shipment sent to your specified email address.
delivery time. There may always be delays due to technical processes / delivery bottlenecks.
As soon as the order is shipped, you will receive
an email informing you about the shipment and additionally
an email with the tracking number.
or to leave the package with a neighbor. If the delivery is not successful, the package will either be deposited in a parcel station or at the nearest post office.
If the package returns to us due to an incorrect delivery address and needs to be sent again, additional shipping costs will apply.
For orders that are outside
sent from Germany, import taxes, customs duties, and costs may be charged by the destination country. Import duties and taxes
are levied by the respective import customs office and are borne by the recipient. These are based on the import regulations of the recipient country.
For more information, please inquire with your
competent customs office